At Zenvy, we want your ordering experience to be clear, dependable, and straightforward. The following policy explains how orders are processed and shipped, where Zenvy can deliver, and how eligible returns and refunds are handled.

SHIPPING

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and federal holidays.

Orders placed after 2 PM PT may begin processing on the following business day. Processing times may be extended during product launches, promotional periods, holidays, severe weather, or other periods of unusually high order volume.

You will receive a confirmation email after placing your order and a separate email containing tracking information after your order ships.
Shipping estimates begin when the carrier accepts the package, not when the order is placed.

Shipping Methods and Estimated Delivery

Zenvy currently offers the following shipping options:
Standard Shipping: Approximately 3–7 business days after processing
Expedited Shipping: Approximately 2–3 business days after processing
Free Standard Shipping: Available on qualifying orders of $50 or more, after discounts and before taxes.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, address issues, age-verification requirements, and other circumstances outside Zenvy’s control may affect delivery.

Federal rules require online sellers to have a reasonable basis for advertised shipping timelines. When an order cannot ship within the promised period—or within 30 days when no period is stated—the seller generally must obtain the customer’s agreement to the delay or refund the unshipped order.

Shipping Locations and Restrictions

Zenvy currently ships to eligible addresses within the United States.

Zenvy does not ship to jurisdictions where the applicable product is prohibited or where Zenvy cannot reasonably satisfy legal, carrier, or age-verification requirements.

Shipping availability may vary by:

• State
• County
• City
• ZIP code
• Product
• Carrier
• Applicable local restrictions

Orders submitted for a restricted destination may be canceled and refunded.

Please review our current Shipping Restrictions page before ordering.

Laws and local restrictions may change, and customers are responsible for understanding the rules that apply in their jurisdiction.

International shipping: Not applicable at this time

Age Verification and Adult Signature

Zenvy products are intended only for adults 21 years of age or older.
Age verification may be required during checkout, account creation, shipment, or delivery. Certain orders may require an adult signature from a person age 21 or older.

When USPS Adult Signature Required service is used, the recipient or another eligible adult at the address must provide identification confirming that they are at least 21.

Orders that cannot be successfully age-verified may be canceled.

Additional shipping or signature fees may apply when clearly disclosed during checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Email address
• Telephone number

Contact us immediately at support@zenvynaturals.com if an address correction is needed. Zenvy will attempt to accommodate the request, but an address cannot always be changed after an order enters fulfillment.

Zenvy is not responsible for packages delivered to an incorrect address supplied by the customer. Reshipping or replacement charges may apply.

P.O. Boxes and Military Addresses

P.O. boxes: Not accepted

APO, FPO, and DPO addresses: [Accepted, but additional delivery time may apply / Not currently supported.]

Certain expedited or adult-signature services may be unavailable for these addresses.

Order Tracking

Once your order ships, Zenvy will send a tracking link to the email address associated with the order.

Tracking information may require up to 24–48 hours]to update after the shipping label is created.

You may also track your order through:

• The carrier’s tracking website (use tracking number sent to the email provided at checkout)
• Your Zenvy customer account????

Delayed Shipments

Carrier estimates are not guaranteed. Delays may occur because of:

• Severe weather
• Natural disasters
• Holiday volume
• Carrier network disruptions
• Address corrections
• Age-verification issues
• Signature-delivery attempts
• Restricted-delivery locations

Contact us at support@zenvynaturals.com if tracking has not updated for more than five business days or your order has not arrived within seven business days after the estimated delivery date.

Orders Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it:

1. Check the front door, side door, garage, mailbox, parcel locker, and other possible delivery locations.
2. Ask household members, neighbors, a property manager, or front-desk staff.
3. Confirm that the shipping address on your order is correct.
4. Contact the carrier for additional delivery information.
5. Allow up to two business days, because some packages may be scanned before final delivery.

If the package still cannot be located, contact Zenvy at support@zenvynaturals.com within seven calendar days of the reported delivery date.

Include your order number, shipping address, and tracking number. Zenvy will review the available information and determine the appropriate next step. Replacement or refund eligibility is not guaranteed when the carrier confirms delivery to the address entered at checkout.

Lost Packages

A shipment may be treated as lost after the carrier confirms that it cannot be located or after the carrier’s applicable investigation period has passed.

Zenvy may require the customer to:

• Confirm the delivery address
• Complete a lost-package statement
• Cooperate with the carrier’s investigation
• Provide additional documentation

After review, Zenvy may issue a replacement, store credit, or refund at its discretion and subject to applicable law.

Damaged, Leaking, or Incorrect Orders

Inspect your shipment promptly after delivery.
Contact Zenvy within seven calendar days if your order contains an item that is:

• Damaged in transit
• Broken or leaking
• Missing
• Incorrect
• Defective
• Delivered without an intact tamper-evident seal

Email support@zenvynaturals.com and provide:

• Order number
• Product name
• Lot or batch number
• Description of the issue
• Photographs of the product
• Photographs of the shipping package
• Photograph of the shipping label

Do not consume a product that is leaking, visibly damaged, unusually discolored, or missing its tamper-evident seal.

After reviewing the claim, Zenvy may provide a replacement, refund, or store credit. Zenvy will cover reasonable return-shipping costs when the issue resulted from damage in transit or a confirmed Zenvy fulfillment error.

RETURNS

30-Day Return Window

Return requests must be submitted within 30 calendar days of the date your order was delivered, as shown by the shipping carrier’s tracking information.
Returns requested after 30 days may not be accepted.

Unopened Products

Unopened products may be returned for a refund when they are:

• Unused and unopened
• In their original, sealed packaging
• In resalable condition
• Purchased directly from the official Zenvy website
• Accompanied by a valid Zenvy order number

Approved refunds will cover the purchase price paid for the returned products, less any applicable discounts and nonrefundable shipping charges.

First-Purchase Satisfaction Guarantee

Trying Zenvy for the first time? Your first qualifying order is covered by our 30-Day Satisfaction Guarantee.
When requesting a satisfaction-guarantee refund:

• No more than one bottle of each formula may be opened.
• All remaining bottles must be unopened and in their original packaging.
• The guarantee is limited to one qualifying order per customer, household, billing address and shipping address.
• The maximum eligible refund is limited to one standard case or one variety pack.
• Shipping charges are not refundable unless the return resulted from a Zenvy error.
• Zenvy may require the remaining products to be returned before issuing the refund.

This guarantee applies only to products purchased directly from Zenvy and is not available for repeat orders of a formula previously purchased by the same customer or household.

Products That Are Not Eligible for Return

We cannot accept returns or issue refunds for:

• Products requested for return more than 30 days after delivery
• Products that have been substantially consumed
• Multiple opened bottles of the same formula
• Products without their original packaging
• Products that have been altered, tampered with, improperly stored or misused
• Products purchased from an unauthorized reseller
• Gift cards
• Free samples, gifts or promotional items
• Final-sale or clearance products clearly identified as such before purchase
• Wholesale or distributor orders
• Shipping-protection charges
• Expedited or priority shipping fees
• Products returned without prior authorization

Damaged, Defective or Incorrect Orders

Inspect your order when it arrives. Contact Zenvy within seven calendar days of delivery if an item is:

• Damaged in transit
• Leaking or broken
• Missing from the shipment
• Incorrect
• Defective
• Delivered with a damaged or missing tamper-evident seal

Please provide:

• Your order number
• A description of the issue
• Photographs of the product and shipping package
• The lot or batch number printed on the product
• A photograph of the shipping label, when requested

After reviewing the claim, Zenvy may provide a replacement, store credit or refund. Zenvy will cover reasonable return-shipping costs when the problem resulted from our error or damage in transit.
Do not consume a product if its seal is broken, the bottle is leaking or the product appears damaged.

Orders Marked Delivered but Not Received

Shipping carriers occasionally mark packages as delivered before they are physically received.
Before contacting Zenvy, please:

• Check around the delivery location.
• Ask other household members.
• Check with neighbors, a property manager or front desk.
• Confirm that the shipping address entered with the order was correct.
• Allow up to two business days after the carrier’s reported delivery time.

Contact us at support@zenvynaturals.com if the package has not appeared after two business days. Zenvy will review the tracking information and determine the appropriate next steps.
Zenvy is not responsible for orders delivered to an incorrect address supplied by the customer, but we will make reasonable efforts to assist.

Purchases From Retail Stores

Products purchased from a retail store, marketplace or third-party website must generally be returned to the original seller and are subject to that seller’s return policy.
Zenvy cannot directly refund purchases for which it did not collect payment.
Please contact us if you believe a product purchased from a retailer is damaged, defective or potentially counterfeit.

How to Request a Return

Before sending anything back, contact us at:
Email: support@zenvynaturals.com

Subject line: Return Request — Order #[order number]
Include:

• Your full name
• Zenvy order number
• Products being returned
• Reason for the return
• Whether any bottles have been opened
• Photographs, when applicable

If the return is approved, Zenvy will provide return instructions and, when applicable, a Return Merchandise Authorization number.
Do not send products back without authorization. Unauthorized returns may be refused or delayed.

Return Shipping

Zenvy will provide or reimburse return shipping when:

• We shipped the wrong product.
• The product arrived damaged or defective.
• The return resulted from another confirmed Zenvy fulfillment error.

For preference-based returns, satisfaction-guarantee returns and other returns not caused by Zenvy, the customer is responsible for return-shipping costs.
Use a trackable shipping service. Zenvy is not responsible for returns lost or damaged while being shipped back by the customer.

Refund Processing

Approved refunds will be issued to the original payment method.
Please allow approximately five to ten business days after the return is received and inspected for Zenvy to process the refund. Your bank or payment provider may require additional time to post the credit.
Unless the return resulted from a Zenvy error:

• Original shipping charges are nonrefundable.
• Expedited shipping fees are nonrefundable.
• Return-shipping charges will not be reimbursed.
• Discounts and promotional credits will be prorated across returned items.
• Free gifts received with an order may need to be returned or their value may be deducted from the refund.

Exchanges

Zenvy does not generally process direct preference-based exchanges.
Customers may return an eligible product for a refund and place a new order for the preferred formula. Damaged, defective or incorrectly shipped products may be replaced directly at Zenvy’s discretion.

Order Cancellations

Contact us immediately if you need to cancel or change an order.
We will attempt to accommodate the request, but orders cannot be canceled or modified after they have entered fulfillment or been shipped. Once shipped, an eligible product must be handled under this Return and Refund Policy.

Subscription Orders

Canceling a subscription stops future eligible renewals. It does not automatically cancel or refund an order that has already been processed, packed or shipped. A processed subscription shipment remains subject to this Return and Refund Policy.
Customers who enroll online should be able to cancel online without unnecessary delay. California’s automatic-renewal law also requires clear subscription terms, affirmative consent and an accessible online cancellation method for subscriptions accepted online.

Suspected Policy Abuse

Zenvy reserves the right to limit or refuse refunds when there is evidence of:

• Fraud
• Return-policy abuse
• Repeated satisfaction claims
• Excessive or unusual return activity
• Product tampering
• False damaged-delivery claims
• Purchases made for resale
• Attempts to obtain multiple refunds for the same product or order

Any limitation will be applied in accordance with applicable law.

Consumer Rights

This policy does not eliminate any rights or remedies available under applicable consumer-protection or warranty laws.
California generally allows retailers to establish limited return policies, including restrictions involving used products, perishable goods and goods that cannot be resold for health reasons, but the policy should be clearly disclosed to customers.

Contact Zenvy

Questions about a return or refund may be directed to:
Zenvy Naturals

Email: support@zenvynaturals.com

Customer-service hours: M-F 8:00 AM to 4 PM PT